Disclaimer: Consumers wishing to file a complaint against a company or a
residential mortgage loan originator should complete and send a
complaint form to the Texas department of savings and mortgage
lending, 2601 North Lamar, Suite 201, Austin, Texas 78705.
Complaint forms and instructions may be obtained from the
department’s website at www.sml.texas.gov. A toll-free consumer
hotline is available at 1-877-276-5550.
The department maintains a recovery fund to make payments of
certain actual out of pocket damages sustained by borrowers caused
by acts of licensed residential mortgage loan originators. A
written application for reimbursement from the recovery fund must
be filed with and investigated by the department prior to the
payment of a claim. For more information about the recovery fund,
please consult the department’s website at www.sml.texas.gov.
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